Frequently Asked Questions
Discover everything you need to know about the world of Mugler.
How can I track my Mugler order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to follow your shipment in real-time.
What is the return policy for fashion items?
We offer a 14-day return period from the date of delivery. Items must be returned in their original condition, unworn, and with all security tags and packaging intact.
Which payment methods do you accept?
Mugler accepts major credit cards including Visa, Mastercard, and American Express, as well as digital payment solutions like PayPal and Apple Pay.
How do I ensure I choose the correct size?
Detailed size guides are available on each product page. Our ready-to-wear collections often feature body-sculpting fabrics; if you are between sizes, we generally recommend selecting the larger size for the best fit.
Do you offer international shipping?
Yes, we ship to a wide range of countries globally. Shipping costs and delivery timelines vary depending on the destination and will be calculated at checkout.
Are your products authentic?
All products purchased directly from the official Mugler online boutique are guaranteed to be 100% authentic and meet our rigorous luxury quality standards.